Why mobile?

Mobile grooming allows us to be one on one, cage free and have less distractions. We have the freedom to truly customize the experience for each individual pup.

Why does mobile grooming cost more?

There are many factors that contribute to the increased price, aside from gas prices, high-quality products, and van maintenance, we provide a luxury unmatched service every time. We come to you and once your pup enters our van, we cater to them during the entire process. Your pups are worked on from start to finish without ANY distractions. Being curbside and one on one limits the amount of pets we can groom each day which also contributes to the increase in cost.

Do I need to be home for my pet’s grooming?

No, yet another benefit of using a mobile groomer! After the first visit and we are able to agree on your dog’s style of haircut, we are able to provide latchkey services. As long as we are provided with the necessary key/code to get and leave your pet, latchkey is always available.

Why are there no prices listed?

Prices are based on your location, your pet’s breed, size, temperament, the condition of their coat and the style or services requested. All dogs are different and have different needs, without seeing and meeting your pup we are unable to give an exact price. If you wish for a rough estimate please text us your zip code, pet’s breed and weight, and any additional information about your pet (pictures are always nice too!).

Can you come to my office?

Yes, as long as there is sufficient parking we can go to your home or office!

How does the wait-list work?

We work on a rotational schedule, meaning our books are always full. When a current client on our rotation no longer needs our services (ie. moving, pet passing, etc.) we are able to fill that spot. Depending on the area, time slot, frequency and grooming time available we are able to find a fit using the information we ask from you. The more you let us know the better we are able to accommodate when a spot becomes available.

Why do you require pets to be on a recurring cycle?

We are dedicated to helping you maintain your pup’s coats properly. Once we groom your pet we give you guidance on how often they may need to be groomed and tips on maintaing their coat at home. It is proven that dogs who are groomed on a regular schedule view grooming as routine and part of their life rather than a punishment which can cause pets to become fearful, unruly, or aggressive for their grooming. Regular grooming is essential to healthy skin and coat while also preventing mats from forming.

Do you require vaccines to be up to date?

Yes in the state of Texas dogs are by law required to be up to date on their rabies vaccination. We must see proof of the vaccination along with the expiration date before your pet’s first grooming. It is the responsibility of the owner to update us with their pet’s vaccinations. Failure to do so will result in a canceled appointment and a cancelation fee.

What payment types do you take?

We accept all major credit cards, cash app, cash and checks.

Why only texting?

We do not answer the phone while grooming as we like to give our undivided attention to each pet. With texting we are usually able to reply and answer any questions you may have sooner but you are more than welcome to call us we just may not be able to reach back out the same day. We receive many inquiries on a daily basis if you feel we have missed your text please feel free to check in and make sure we have received your information!

Can I stay with my pet?

Due to safety factors and insurance reasons, neither the client nor their children may enter the grooming van during the pet’s grooming. We are happy to show you the van prior to your pet’s groom but pets are calmer and better behaved for grooming without their family present. Your pet’s safety is our top priority, working with sharp objects and wiggly creatures requires our undivided attention.

How long does the groom take?

Depending on your pet and their individual needs, grooms normally take 1-2 hours and for larger pups about 3 hours. We work at every dog’s individual pace, this along with traffic, is why we ask for a grace period of 30 minutes before and after your pet’s scheduled appointment (ie. appointment is at 2, you should expect us to arrive 1:30-2:30). We will always do our best to inform you if we are running ahead or behind of schedule as soon as possible.

Do you use our water or electric during the groom?

Nope! Our state of the art van is completely self powered with electricity, air condition and warm water.

What is your policy on matting?

We thankfully do not run in to much matting since we work with our clients to maintain their pups at home and require them to be on a recurring schedule. If a pet is severely matted we will use the safest length to shave off the mats or refer you to a groomer at a vet if necessary. Matting is painful for your pet, can cause health risks, cut off circulation and can make them not like the grooming process; de-matting can be even more uncomfortable. We believe in comfort over vanity, ALWAYS!

Do you use muzzles?

We do not carry muzzles in the van. We do have a comfy cone and doggie hammock to help us when needed. If grooming your pet puts either them or us at risk we will stop the groom and refer you to a groomer at a vet.

Do you offer a multiple pet discount?

We do not offer a multiple pet discount as the cost of service it determined by the coat condition, time and skill it takes to perform each service.

What is your cancellation policy?

Cancelations/rescheduling must be made at least 48 hours prior to the day of your scheduled appointment. Failure to do so will result in a $25 non-refundable fee due before their next appointment. We offer a 15 minute courtesy window when we arrive for your pet’s appointment, should you miss the appointment after we arrived 50% of the average groom or $35 per dog, whichever is higher, will be charged. New clients that late cancel or no show to their pet’s first appointment will not be eligible for future appointments. If we haven’t seen your pet in over 3 months you will be considered a new client and may be put on the wait-list. We thank everyone for their cooperation and understanding as this helps our business run efficiently.